How to Scale Your Company Fast, with Brandon & Kaelin Poulin
In just a few short years, Brandon and Kaelin Poulin took LadyBoss Weight Loss from a startup to a company with 350,000 customers. In 2019, LadyBoss, which helps women lose weight, transform their health, and love themselves, was named number 4 on the Inc. 5000 list of the fastest-growing privately-held companies in the United States.
Tune into this episode for a behind-the-scenes, comprehensive look at what it takes to grow and scale a successful company like LadyBoss – the strategies, the mindsets, the vision, the customer relationships, all of it – in a few years instead of a few decades.
Network marketing’s most valuable lessons
Before they ever met, Brandon and Kaelin started in network marketing, and found their way into weight loss, health, and fitness. They learned succeeding in network marketing requires developing and maintaining relationships. It requires listening to people, and finding out what they really want. And it requires facing rejection, over and over and over. Network marketing also taught them about personal development, something they know is critical to both their early success and their ongoing success. Everything you do starts with you, and if you’re tripping over the same issues within yourself, it’ll trip up everything you try to do.
Dig in and make something happen
After five years with another company, Brandon and Kaelin were ready to start their own company. They were two months behind on rent, on their car payment – basically everything, and in danger of sinking even further. With their backs against the wall, they locked themselves away from the outside world for two months and worked around the clock to launch their company. It didn’t take fairy dust or unicorns – just the commitment to dig in and do it.
Get off the shiny penny highway
With the abundance of tools, trainings and strategies out there, Brandon and Kaelin often found themselves tempted by the shiny penny highway. Oh, another cool software! Oh, another marketing strategy to try! The barrage of things to try was constant. To avoid getting trapped on the shiny penny highway, Brandon and Kaelin always brought it back to what their customers and their company needed at that time. If what they were looking at didn’t fit with their vision, it wasn’t right for their business. It meant saying no to a lot of things. It also allowed them to simplify, while simultaneously (and quickly) growing their company and better serving their customers.
Don’t shut out your customers
A lot of companies think being aloof with and too cool for their customers is the right way to be. Brandon and Kaelin see it differently. They know, from years of experience, how crucial the customer relationship is to their success. Rather than shut their customers out, they welcome communication with their customers. They’ll take customers by the hand, so to speak, and help them walk to that next level. It’s a powerful reminder that your customers are your best asset. Without them, you don’t have a business. Don’t shut them out.
You always have the power
Brandon and Kaelin point out something a lot of successful people come to realize: That once you get to a certain level, your success is all other people see. But they’ve been kicked in the teeth, made mistakes, and had to find different ways of doing things. And they know it’s likely to continue on that way, because that’s just the nature of business. The reason Brandon and Kaelin have been so successful isn’t because they haven’t faced challenges, it’s because they know they have the power, always, to overcome them. Believing and accepting that no matter what comes your way, you have the power to deal with it and find another way forward, is a must-have mindset for all business owners.
Outline of This Episode
- Backs against the wall [05:29]
- Trial by fire [12:40]
- Get off the shiny penny highway [20:56]
- Remember who you’re serving [29:36]
- Stop pushing your customers aside [34:01]
- The secret to aligning as a team [38:48]
- What to do when the hits keep coming [46:15]
Resources & People Mentioned
Music for “Just The Tips” is titled, “Happy Happy Game Show” by Kevin MacLeod (http://incompetech.com) Licensed under Creative Commons: By Attribution 3.0 License
